Frequently Asked Questions
Everything you need to know about shopping with Biomask
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return unopened items in their original packaging for a full refund.
Are Biomask products eco-friendly?
Yes, we prioritize sustainability. Our packaging is 100% recyclable, and we source materials from ethical suppliers to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer bulk or wholesale discounts?
Yes, we offer special pricing for bulk orders and retail partnerships. Please contact our support team via the 'Wholesale' page for a custom quote.